boston sports club complaints

Our content is intended to be used for general information purposes only. Duration: 03:05 7/24/2020. The office has also struggled to get in contact with the club, Attorney General Maura Healey tweeted Thursday. It's also hard to get in touch with managers to get this straightened out. I don't see why this fee would be non-refundable except that you want to squeeze last dollar you can out of someone that's abandoning your services which is just a TERRIBLE customer service or policy. Boston — Attorney General Maura Healey today announced that after conversations with her office, Boston Sports Club (BSC) has committed to immediately stop billing their members while their gyms are closed due to the COVID-19 pandemic and to allow their members to cancel their contracts without paying a fee. BUT, I was charged with an annual fee (for the upcoming year) 24h ago, which I was not reminded about - just charged! Updated on 02/16/2020: Boston Sports Clubs took MORE money OUT of my bank account than I gave permission for. Our sports clubs have been the northeast's leader in … Consumers want to see how a business took care of business. Now I see a new charge on my credit card for a monthly fee. That behavior it's unacceptable and will be addressed at a corporate level as well as Business Bureau. I noticed a couple months later that I was still getting charged for the membership. YMCA Summer Day Camp Counselor Opportunities! Town Sports International Holdings, which trades on Nasdaq and owns New York Sports Club, Boston Sports Club and others, was forced to shutter most … Complaints are piling up against Boston Sports Clubs, which has not provided gym-goers with a clear path to canceling their memberships during the coronavirus shutdown. While I was waiting for Doug, receptionists left so I had to explain again my issue to him. Corporate … The gym is in a very convenient location and has a variety of classes … ConsumerAffairs is not a government agency. I was charged at least once every month after January. Overcharging. I was a BSC member in Somerville, MA for more than 3 years. Then, it happened again in March and April. In May 2018, a consumer class action lawsuit was filed against the parent company of well-known fitness brand New York Sports Clubs (“NYSC”), which also owns regional brands Boston Sports Clubs, Washington Sports Clubs You can write an email, fill out a contact form on their website www.bostonsportsclubs.com, or write a letter to Town Sports International Holdings, Inc, 399 Executive Blvd, Elmsford, New York, 10523, United States. The lack of clarity has drawn the attention of the Massachusetts Attorney General's office, which told Patch it has received more than 100 complaints about Boston Sports Clubs as of Friday. In fear, I immediately went to staff and demanded that they ask him to exit the sauna and instruct him not to use it in the locker room again. If your policy is so timid, you should AT LEAST send reminders of annual fee charges, or change the policy to at least make exception within 48h as it is the 21st century we live in, and in a country in which industry is predominantly tertiary and based on customer experience. This profile has not been claimed by the company. I was told by Jordan at Wellington location that an exception cannot be made and was reminded of the policy rules. Tried to call to resign... Told could only do so in writing at the gym. Mind you, the gym shouldn’t be charging anyone in April as per the company’s statement. Be VERY careful signing any membership contract at this gym. Member Letter | Boston Sports Clubs. If you are looking for Boston Sports Clubs (BSC)'s best customer help page or faq or forum, this is the best entry … My club was the Wayland gym but I was told this was corporate practice for all the gyms. I worked in various hospitality/service industries for almost 20 years, and exceptions ALWAYS could be made, it's just a matter of a "human" customer service aspect of the business which you certainly lack of. How those businesses take care of those complaints is what separates good businesses from the rest. Overcharging. Go to bsc homechange region. 684 likes. Post it on Tulogy! Photos taken in the Sauna - disgusting!! All Rights Reserved. Don't try and go beween 5 and 7:30 because you'll end up waiting forever to get a treadmill or any cardio equipment and you'll be weaving and dodging flying weights on the … Could not get to gym frequently enough. AG receives new Boston Sports Club membership complaints Boston Sports Clubs reviews (www.bostonsportsclubs.com): Deceptive business practice. Improving Lives Through Exercise. Boston Sports Club members tell us they've yet to see an account credit and trying to cancel has been nothing but a hassle. Charlie Baker's initial set of social distancing orders. Do not give BSC your bank account information because they have full access and will STEAL your money!!!! Unsubscribe at any time. Love the Boston sports club. "I want to reassure you that, as previously promised, we will issue credits to your accounts and address all membership-related concerns once our gyms are operating," Walsh wrote. Healey said her office received more than 2,000 complaints from people who couldn’t cancel their memberships and the lawsuit is ongoing. Hard as it may be to believe, the Boston Sports Clubs drama continues. Improving Lives Through Exercise. AG receives dozen of new Boston Sports Club membership complaints. 43 reviews. As part of a $1.2 billion bond sale and refinancing, Vornado Realty Trust and The Trump I did not even feel I was still under contract since I never had a contract at this price. Healey's office said BSC members should have the right to cancel their memberships if a gym is not operating, and given the public health emergency, the company should provide an email option. One of the most common complaints from current and past customers has been the late fees that randomly show up on their accounts. But Boston Sports Club members tell us they've yet to see an account credit and trying to cancel has been nothing but a hassle. Town Sports had operated 31 health clubs in Massachusetts, but … BOSTON — On April 1, a lot of people will be charged for something they are not able to use: a gym membership. After Boston Sports Clubs closed all of its locations in March, Healey’s office received more than 920 complaints from members who claimed … Boston Sports Clubs' cancellation policy states that members may "initiate the cancellation in person at any club location or by sending a cancellation request by Certified Mail to the club or the Member Services department." Be careful and beware! This membership ended in January. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I called and found out that we needed to show a proof that my son was still in high school. I contacted three people within 24h (of which 2 are in vacation) to cancel my membership and see if they can make an exception and reimburse the annual fee since I am not planning to continue the membership. WASHINGTON SPORTS CLUBS. By Lisa D. Saugus, MA. First year, monthly fee was $19.99 based on a student rate. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Boston Sports Clubs and its parent company, the New York-based fitness center operator Town Sports International, did not respond to repeated requests for comment. They kept changing the fees up to $69 per month without new contract. Boston Sports Clubs, Medford. They continue to charge membership fees long after canceling the membership and offer no solution to this issue. That same week, it laid off its club-level workers. Maybe it's because they fired all their employees. Enjoy reading our tips and recommendations. Email Boston Sports Clubs (BSC) customer service help at this email address that they respond most quickly to- also advice on what to send in your message to get the best support from Boston Sports Clubs (BSC) And it's not only Boston members that are having trouble communicating with the company – Town Sports is facing a class action lawsuit in New York City for making it "virtually impossible" for more than 600,000 New York Sports Clubs members to cancel their memberships, the suit alleges. Most of the members are dissatisfied. Now, 25 Investigates has learned the fitness chain is facing new billing complaints … We’ll start sending you the news you need delivered straight to you. Filed Under: Boston News, Boston Sports Clubs, Coronavirus. Boston Sports Club - 21 Unbiased Reviews - 50% gave a superior overall rating - Compare 60 Gyms & Fitness Centers nearby You won't find anything else like Checkbook Nonprofit and independent Takes no advertising or referral fees I signed up for a one month membership just for my college winter break. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. "Much like many Boston Sports Club members, my team has been trying to get a straight answer from @BSC_Gym about how people can cancel their accounts," Healey wrote. BSC - Newton Highlands, MA. Now, 25 Investigates has learned the fitness chain is facing new billing complaints and the state Attorney General’s Office is looking into the matter. Boston Sports Club (BSC) is a branch of a larger chain founded in New York City in 1973 and are both arms of Town Sports International. In the first email, dated March 26, Walsh wrote that once the gyms were up and running again, the company would "handle all of your concerns, including credits to your memberships, and personal training sessions." Boston Sports Club in Dorchester / Screenshot via Google Images . Especially now that they came out with a cheaper monthly option I don't see why you would go anywhere else . Its location on this page may change next time you visit. How do I know I can trust these reviews about Boston Sports Clubs? See Google reviews. The Digital Divide: How Wide In Medford Area? See reviews below to learn more or submit your own review. BOSTON — Closures, lawsuits, and bankruptcy. Thank you, you have successfully subscribed to our newsletter! This is completely unacceptable.". Complaints are piling up against Boston Sports Clubs, which has not provided gym-goers with a clear path to canceling their memberships during the coronavirus shutdown. the Class Complaint, whether or not repeated in full or in part below. Change region. "So far, they have refused to provide one. Just last month, a consumer complained to the BBB as follows: 9. février 7 2017, 5:21 pm. April 9, 2020 at 6:49 am. I was told that I needed to do it in person. Those who wish to freeze their memberships may reach out to MemberHelp@tsiclubs.com, according to Walsh. Sign up to receive our free weekly newsletter. Free 5 lesson email course, Virtual Home Buying Seminar: First-Time Buyers. Contact Boston Sports Clubs customer service. Boston Sports Club My sports club I canceled my membership in person. There is every kind of weight bearing equipment and trainer packages to orientate safe use. She urged members to call her hotline at 617-727-8400 or file a complaint online: https://www.mass.gov/how-to/file-a-consumer-complaint. And now they say they are going to put it to collections this should be ilegal. They don't care these reviews and stars. Hiding negative complaints is only a Band-Aid. Their best advice is to dispute the charges with my bank. Charlie Baker's initial set of social distancing orders. Boston Sports Club in Dorchester / Screenshot via Google Images Hard as it may be to believe, the Boston Sports Clubs drama continues. Finally was able to get to gym 3 weeks later. Our sports clubs have been the northeast's leader in health and fitness since 1974. Boston Sports Club 3.3 Westborough, MA 01581 +2 locations Being responsive to member feedback, complaints and escalating issues to club management as necessary. I am an Air Force veteran on a fixed budget and my account is a mess because Boston Sports Clubs STOLE my money! BOSTON — Closures, lawsuits, and bankruptcy. Boston Sports Clubs has 30 locations in Massachusetts. A link has directed you to this review. This is extremely frustrating. How has this company not gotten in severe legal trouble so literally stealing money?? Boston Sports Clubs remained closed until early July, then some closed again without warning. Mass. We value your privacy. The policy does not provide an address for the Member Services department. Essentially stealing money out of your bank account. My husband went and completed a cancelation form. Beset by losses from months of closure and facing a growing rebellion from members, the company that operates Boston Sports Clubs filed for … Signed contract at $39. New York Sports Club, owned by Town Sports International Holdings, was hit by a class-action lawsuit Thursday on the grounds that the gym is "defrauding and stealing from customers." When I spoke to the person in … Need work done around the house? While my son graduated from high school, two months ago, I called to cancel his membership. In June of 2019 things changed greatly. Alanna Cardillo, Lisa Chiango, Stephen R. Cohen, Paul DelVecchio, Lynne DelVecchio, Duncan K. Johnson, Tony J. Proctor, And others similarly situated, Plaintiffs, v. TOWN SPORTS INTERNATIONAL, LLC and TOWN SPORTS INTERNATIONAL HOLDINGS, INC. d/b/a BOSTON SPORTS CLUB/S, … Closures, lawsuits, and bankruptcy. In an email to Patch, Healey's office wrote that it is "disappointed that the company has yet to provide notice to consumers about their right to cancel their memberships." 1,751 were here. Staff members refused to do either of those two things, and explained "there is no action we can take". 2020 was a rocky year for the Boston Sports Clubs (BSC). OPENAIR Circus summer classes: register now! This club is the worst!!! Boston Sports Club in Dorchester / Screenshot via Google Images. To my enormous surprise the manager denied my request. Facing lawsuits and hundreds of customer complaints, Boston Sports Clubs notified members Wednesday night that it would stop collecting monthly dues for its closed gyms. And each time we have had to disappoint them and say that customer service is not available by email for them. Read After a year rates went up to $39.99 which we didn't get notification until we were charged monthly. I have been in contact with various people at BSC. Audition by May 22 for Summer Music Programs at WCMS. Nearly two months later-hasn’t happened. Now, 25 Investigates has learned the fitness chain is facing new billing complaints and the state Attorney General’s Office is looking into the matter. SHARE. I had only a towel over my shoulder. TWEET. I just learned by reading Consumer Affairs that I am not the only one who has been taken advantage of. Across the country, Town Sports has over 600,000 members and Kasten said he’s heard from many of them in the Greater Boston Area, where there are 15 Boston Sports Club … I canceled our membership back in June 2019 and paid the $10 cancellation fee and was still billed the monthly fee for all 7 of the family members thru November 2019. There was a cancellation $10 cancellation fee, which they will charge you right away plus 45 days fee after that!! Be careful and beware! HORRIBLE!!! Also the company is very aware of this issue and they have done absolutely nothing to alert customers or actively refund people unless they complain. Boston Sports Club has been hit with a class action complaint in Massachusetts federal court by gym goers who claim that the company is still charging them monthly fees even though their facilities are closed due to the coronavirus pandemic. Ripoff Report on: Boston Sports Club - Boston sports club hidden fees multiple charges after cancellation providence ri X | CLOSE Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Get buying tips about Gyms and Fitness Centers delivered to your inbox. SHARE. BSCs are fine and reasonably priced. Boston Sports Club - 48 Unbiased Reviews - 73% gave a superior overall rating - Compare 60 Gyms & Fitness Centers nearby lexington location makes changes to terms w/o acceptance to member. I am an Air Force veteran on a fixed budget and my account is a mess because Boston Sports Clubs STOLE my money! Boston Sports Clubs gyms showed "total disregard" for members during the COVID-19 pandemic by continuing to charge fees to customers who tried to … number of complaints from consumers regarding TSI’s conduct. Those who have commented about these fees have … In disbelief I ended my membership right then and there. For more information about reviews on ConsumerAffairs.com please visit our Unfortunately, while we are paying for services, customer service is part of that service fee and he as GM failed to meet client's needs and same time maintain the agency customer service standards. As the coronavirus pandemic continues to take a toll on the fitness industry, the parent company of Boston Sports Club has been burdened by financial strains for months. 1. Copyright © 2021 Consumers Unified LLC. Typically the late fee is $15. At first I ignored, but realized one evening that photos were being taken by one of the young members. While I asked him to check for cancelation form, he became angry and condescending stating that there was nothing that he could do. After being forced to … Original Review: Once Boston Sports Clubs has your bank account information, they CAN and WILL do anything they want with your money! Former Boston Sports Club Members To Get Refunds - Newton, MA - "Our goal from the beginning has been about securing relief for consumers who were swindled by BSC and trapped," said AG Maura Healey WASHINGTON SPORTS CLUBS. All business will get complaints. We went there with my 8 year old son and turns out we can't swim because its not family swim time which is incidentally only 5 hours a week so you have to time it. My registration date was Dec or Jan 2019, I gave them 45 days in advance cancellation notice on Nov 11th, 2019 but they charged me $70 for next year's annual fee that I am not going to be a member for. Fitness that Fits. Boston Sports Club has perfected "illusion" in the way it presents itself as a state of the art workout facility. It feels like a high class gym, there's no creepy staff and everybody is there to workout and get on with their day! In fact, instead of being reimbursed I was charged another $25 for no reason. No one smiles there. MelroseWakefield Healthcare CEO Stepping Down, Night Shift Opening Beer Garden At Assembly Row. Some members told Boston.com they emailed the address and received no response, while others said they were charged their monthly dues on April 1. While complaints regarding cancellation-related issues are not the only type of complaint, over the last three years the BBB has received almost 1,000 consumer complaints from TSI’s gym members. That same week, it laid off its club … We value your privacy. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I cancelled my membership in July in person and was told that it was taken care of. The chain, like other gyms across the state, closed all of its locations March 16 following Gov. Previously: Boston Sports Club … A month has gone by and I have still not been reimbursed-- in fact I just got charged AGAIN for this month. Even though Boston Sports Clubs — one of the company’s several brands — closed all facilities in mid-March, they continued charging members without interruption. Not surprisingly, based on TSI’s conduct, the … Coronavirus Crisis: Boston Sports Club To Freeze Membership Fees After Complaints. NEWYORK SPORTS CLUBS. He said Town Sports would start offering exercise streaming to all members on the Plankk app starting April 1, and members that stuck with the company through the public health crisis would automatically be upgraded to Passport-Elite memberships, valued at $600-$700, through the end of 2020. Walsh sent a follow-up email March 31, in which he more directly addressed concerns from members regarding their dues. The action came after the state's attorney general demanded answers in a letter. That is fine as it was my choice not to use the benefits. Menu. Boston Sports Clubs | Boston's Gym Since 1973. BOSTON (AP) — The Boston Sports Clubs gym chain continued to charge membership fees even after closing its facilities in March because of … Take a look around, try it for a week. The parent company of Boston Sports Club filed for bankruptcy Monday, owing millions in rent to three Massachusetts organizations, including Babson College in … I was shocked to hear his response and asking me to call Nellie another manager next day, as he couldn't do anything. BOSTON SPORTS CLUB NEWTON is the worst customer service staff. Paid for a year membership, never went. wcvb.com | By Ben Simmoneau 'It's just not right;' Mass. 2 Boston Sports Clubs Reviews and Complaints … Boston Sports Clubs, like other gyms across the state, closed all of its locations March 16 following Gov. SHARE. I absolutely despise them and I think everyone should report them to the FTC or police because this is criminal activity. I called and explained I had cancelled and I was told that I would be reimbursed for the months I had been charged after cancelling. I don't have the paperwork, they're trying to extort 3+ months of fees from me. It's super This has happened to so many people I know. But since mid-March, the chain's only communication with members has been in the form of two emails from Patrick Walsh, CEO of Town Sports International, Boston Sports Clubs' parent company. Check your bank statement and you will see. Signed up for membership a few years ago. During off-peak hours (anytime before 5 during the week and all weekend long) you can have the gym basically to yourself. This is such a consumer rip-off!!! The gym, staff and members were all great. I guess we get reminded of everything except when our credit card is being charged. 2020 was a rocky year for the Boston Sports Clubs (BSC). Boston — Attorney General Maura Healey today announced that after conversations with her office, Boston Sports Club (BSC) has committed to immediately stop billing their members while their gyms are closed due to the COVID-19 pandemic and to allow their members to cancel their contracts without paying a fee. “We’re pleased that BSC has committed to our … Boston Sports Club and its former parent filed for Chapter 11 bankruptcy protection in September. There are a number of reasons that these fees appear including changes to credit card accounts, membership account holds, and account cancellations. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 2020 was a rocky year for the Boston Sports Clubs (BSC). I had no choice but to go and speak to someone, after explaining to three staff members I was told to wait and speak to GM. Gym operators nationwide — large and small — … Healey tweeted Thursday that there will be "consequences" for BSC if it does not honor members' cancellation requests. NEWYORK SPORTS CLUBS. It just sad that while a lot of sports club are trying, to keep up with higher standards and demands, BSC seems to be in a worse position in regards to customer service and management. Unsubscribe easily. Complains mount after Boston Sports Clubs continue charging members April 6, 2020, 4:21 PM We've heard from a lot of you over the past week about our story on Boston Sports Clubs, continuing to charge members in full while they're shut down. The sauna was the most important part of my membership, until young men started using phones in there (below a sign reading 'No Cell Phone Use"). Jobs now available for bid - Free leads for pros - Tulogy.com, Medford Sets Committee To Guide Development Of 10-Year Plan. Town Sports International, which owns Boston Sports Club, New York Sports Club and other gyms, filed for Chapter 11 bankruptcy Monday morning. 110 reviews of Boston Sports Clubs "A great place to go - if you aren't on a 9-to-5 schedule. Related: Gyms Are Going Online During Closures, https://www.mass.gov/how-to/file-a-consumer-complaint, Virtual Home Selling and Downsizing Seminar, 7 Key Questions Regarding Alimony in Divorce – Boston, MA Hub, No MA will or Living Trust? Attorney General Maura Healey today announced a lawsuit against Boston Sports Club after "repeated failures" to honor requests for membership cancellations and refunds in the wake of the Covid-19 pandemic. FAQ. Coronavirus Crisis: Boston Sports Club To Freeze Membership Fees After Complaints April 9, 2020 at 6:49 am Filed Under: Boston News , Boston Sports Clubs , Coronavirus Over the past 180 days, 774 GetHuman users who are Boston Sports Clubs (BSC) customers have searched for an email address for Boston Sports Clubs (BSC) customer support. (Sure I remember those rules from 365 days ago). Boston Sports Club At Westborough Claim Share Print Business Profile Business Profile Boston Sports Club At Westborough Health Club Business Profile Boston Sports Club At Westborough … I work out at Boston Athletic Club, which is probably pretty comparable to BSC. Even if there is only 1 person in the pool, they told my son to get out of the pool. This is the Boston Sports Clubs (BSC) help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. I am a family of 7; five children under age 18 and have been paying extremely high fees.

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